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Refund Policy
At GuaCare, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we're here to help.
Returns
You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Items that have been used or opened
- Items purchased on sale or with a discount code
- Gift cards
Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.
Late or Missing Refunds
If you haven't received a refund yet, please:
- Check your bank account again
- Contact your credit card company — it may take some time before your refund is officially posted
- Contact your bank
If you've done all of this and still have not received your refund, please contact us at support@GuaCare.store.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please email us at support@GuaCare.store.
Shipping Returns
To return your product, please contact us at support@GuaCare.store for return instructions. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
Contact Us
If you have any questions about our Refund Policy, please contact us at support@GuaCare.store.